Stuck In A Login Loop? If you normally log in to your institution portal to access Echo360 (a process called SSO or single-sign-on), and you are trying to log into the Mobile Apps, you may find yourself stuck in a login-loop. Here is what happens:
- You enter your email, then log in through the Institution login page, but are then pushed back to the main Echo360 login screen instead of entering the application.
If this describes what you are seeing, contact your help desk or system administrator. There is a change that the administrator must make on their side to address the problem before you can use the Echo360 Mobile App.
Users who log into a Learning Management System (LMS) such as Canvas or Moodle generally access Echo360 through the LMS and therefore do not log directly into Echo360. These users do not have a password in Echo360 (LMSs do not share passwords for obvious reasons). This means that despite being Echo360 users, they cannot log into Echo360 or its associated applications. SSO users (who log in through an institution portal) also do not have Echo360 passwords, but can typically use external Echo360 applications via their SSO login process.
Why would I need to create a password?
You need to be able to log in to use these Echo360 applications:
- Echo360 Mobile Apps,
- PowerPoint Ribbon Add-On
- Universal Capture: Personal and Classroom (for ad hoc captures)
- Legacy PCAP (Personal Capture)
As a user, you already have an Email address in the system. SSO users get redirected to their institution login when they enter their email into these applications (except for the PPT Ribbon add-on). LMS users cannot be redirected in the same way. So, if you normally access Echo360 through your LMS, you MUST establish a password in Echo360 to use these applications. Then you can use your email and Echo360 password to log into these applications as well as directly into Echo360 via a browser, should you ever need to. The PowerPoint Ribbon add-on requires a direct login to use, regardless of how else you may authenticate into Echo360.
The password you create can be the same as or different from your LMS password, as long as it meets the Echo360 password complexity specifications (listed in the note below). Creating an Echo360 password has no effect on your LMS login. You will continue to use your LMS credentials for logging in through the LMS.
NOTE about Passwords: Echo360 now requires passwords of at least nine characters and be of a certain strength in order to secure our system. Here are some tips for generating a usable password:
- Avoid single dictionary words (ch@racter substitutions don't h3lp either - too easy to guess)
- DO use multiple words, foreign words, or an uncommon phrase - include letters/numbers/characters to improve strength
- Avoid alphanumeric or keyboard sequences such as abcd, 1234, qwerty, 09876
- Avoid your name or any location or dates associated with you (including recent/future years)
To create an Echo360 password:
- Enter Echo360 as you normally do, via a link to Echo360 from the LMS or other institution platform.
- Click the Settings icon (it looks like a gear) then select Account Settings.
- In the password area of the User Info section, click CREATE PASSWORD.
NOTE: If the button reads CHANGE, this means you already have an Echo360 password. If you do not know what it is, navigate to echo360.org, then click the Forgot your password link located on that page. See also Changing your Echo360 Password for additional information if necessary.
- In the Create password dialog box that appears, enter your Echo360 password then confirm it.
It can be the same as or different than your LMS or institution password, as long as you remember what it is and it meets the Echo360 complexity requirements (see above note).
- When finished, click SAVE.
The email address for your account along with the password you just established is the login you will use for logging into the Mobile App, the PowerPoint Ribbon Add On, or Universal Capture: Personal or Classroom (for ad hoc captures). You still have only a single Echo360 account but you can now log in and authenticate directly in the platform itself, as well as through your institution's established login method.