There are currently issues with recent versions of Safari, including Safari 12.1 and Safari 13.0.4 on Catalina and Mojave that are causing the Safari third party cookies toggle to not function properly. These issues are resolved in the latest Catalina version 10.15.3 with Safari 13.0.5. These cookie issues in prior versions of Safari prevent users from accessing Echo360 content when that content is embedded in another site, like an LMS. If you are a Mac user, we recommend you upgrade to the latest Catalina release.
Echo360 is a web-based application, and as such does not have specific OS requirements. It does, however, have certain browser requirements. While we can't test every version of every browser out there, we do test the most popular browsers and most recent versions. There also may be specific configurations you need to check or change to use Echo360 successfully, depending on whether you access Echo360 through an LMS (Canvas, Moodle, Blackboard, etc), and whether Echo360 opens in its own tab or within the LMS frame.
The articles linked below provide procedures for how to configure each browser to allow Echo360 to seamlessly provide content by enabling cookies.
- Google Chrome - most recent version.
If you need instructions on configuring Cookie settings, see Chrome Recommended Browser Configuration.
- Edge - most recent version.
Microsoft Edge should not need any specific configuration as the browser defaults are compatible with Echo360.
- Safari - most recent version.
If you need instructions on configuring Cookie settings, see Safari Recommended Browser Configuration. Also refer to the section of this page regarding specific MacOS and Safari settings for keyboard navigation and enabling scrollbars for activity/polling slides.
- Firefox - most recent version.
If you need instructions on configuring Cookie settings, see Firefox Recommended Browser Configuration. Also refer to the section of this page regarding specific browser settings that may be needed for Tab-Keyboard navigation.
If you use keyboard navigation to maneuver through the interface, refer to this article on enabling Tab key settings in MacOS, Safari, and Chrome: https://a11yproject.com/posts/safari-keyboard-navigation/.
Disable Ad Blockers
Various AdBlocking programs interfere with some of the UI, most significantly, the "Share" functionality, for Instructors and Students. In particular we have encountered issues with:
- AdBlock Plus
- uBlock Origin
We certainly want our users to use ad blockers on their browsers but request that you DISABLE any/all ad blockers for the Echo360 domain that applies to your region (echo360.org, echo360.org.au, echo360.ca, echo360.org.uk, echo360.org au).
Supported Browsers for LIVE streaming
Live streams are tested on and supported for viewing using all of the above-listed browsers.
NOTE that when viewing the Live stream on a mobile device, the Echo360 Mobile Apps do NOT currently allow for Live streaming, but Live streams can be viewed using a supported browser on any mobile device.