Echo360 is a web-based application, and as such does not have specific OS requirements. It does, however, have certain browser requirements. While we can't test every version of every browser out there, we do test the most popular browsers and most recent versions. There also may be specific configurations you need to check or change to use Echo360 successfully, depending on whether you access Echo360 through an LMS (Canvas, Moodle, Blackboard, etc), and whether you are viewing your Library or an Echo360 section home page (class list) or accessing content through those pages.
Echo360 is in the process of removing our dependency on third-party cookies when viewing media outside of our platform. Cookies are not required when viewing content in the updated Player embedded within other webpages unless you are viewing it from certain mobile devices, especially those running iOS.
We recommend you continue to allow third-party cookies in your browser, as viewing content within Echo360 through an LMS/VLE (your Library or an Echo360 course) still requires cookies, as may your mobile device. This is because our approach cookie-less presentation requires the use of Media Source Extensions, which are not supported by some iOS browsers at this time. If you are using one of these browsers and Cross-Site Tracking and/or Cookies are not allowed, you will see a message directing you to enable them.
The articles linked below provide procedures for how to configure each browser to allow Echo360 to seamlessly provide content by enabling cookies.
Google Chrome - most recent version.
If you need instructions on configuring Cookie settings, see Chrome Recommended Browser Configuration.
Edge - most recent version.
Microsoft Edge should not need any specific configuration as the browser defaults are compatible with Echo360.
Safari - most recent version.
If you need instructions on configuring Cookie settings, see Safari Recommended Browser Configuration. Also, refer to the section of this page regarding specific macOS and Safari settings for keyboard navigation and enabling scrollbars for activity/polling slides.
Firefox - most recent version.
If you need instructions on configuring Cookie settings, see Firefox Recommended Browser Configuration. Also, refer to the section of this page regarding specific browser settings that may be needed for Tab-Keyboard navigation.
If you use keyboard navigation to maneuver through the interface, refer to this article on enabling Tab key settings in macOS, Safari, and Chrome: https://a11yproject.com/posts/safari-keyboard-navigation/.
Disable Ad and Wide-Spectrum Blockers
Various ad blocking and wide-spectrum blocking programs will interfere with portions of the Echo360 interface and functionality and sometimes prevent us from collecting accurate viewing data for media. This can result in you not receiving proper credit for watching videos on our platform.
In particular, we have encountered issues with the following products, but there may be others:
- AdBlock Plus
- uBlock Origin
We certainly want our users to be able to block unwanted ads or user tracking on their browsers. But we strongly suggest that you disable these blockers for the Echo360 domain that applies to your region (listed below). If possible, you should "safe list" or "white list" the Echo360 domain in the blocking product you are using. Refer to the blocker product's user documentation for instructions.
Your Echo360 domain depends on your region (where you are) and will be one of the following:
- echo360.org (US)
- echo360.org.au (Australia, New Zealand, Asia, Pacific Rim)
- echo360.org.uk (Great Britain, Iceland, Europe)
- echo360.ca (Canada)
Supported Browsers for LIVE streaming
Live streams are tested on and supported for viewing using all of the above-listed browsers.
NOTE that when viewing the Live stream on a mobile device, the Echo360 Mobile Apps do NOT currently allow for Live streaming, but Live streams can be viewed using the native browser on any mobile device.